Billing and Customer Service.

Last updated: September 16, 2026

Card statement descriptor

At checkout, our card payment option currently says your statement will show THE STAG STANDARD. Your bank may display a shortened or slightly different version. The descriptor does not identify the products purchased.

Charges

Your total, including products, discounts, shipping, and applicable tax, will be shown before you place an order. We do not add products or recurring charges without clear authorization. If a temporary authorization appears after an unsuccessful or canceled order, the customer's bank controls how quickly it is released.

Questions about a charge

If you do not recognize a charge, email hello@thestagstandard.com before filing a dispute when it is safe to do so. Include your name, the charge date and amount, and the last four digits of the card. Never send a full card number, security code, password, or banking credentials by email.

Customer service

Customer support is available at hello@thestagstandard.com. We aim to acknowledge customer-support messages within 24 hours. Include the order number when asking about an existing order. Support is direct, respectful, and confidential within the limits explained in our Privacy Policy.

Refund timing

Approved refunds are sent to the original payment method. We will initiate refunds within the time required by applicable law and our published return policy. After we issue a refund, the customer's bank or card provider determines when it appears on the account.

Card payments

Live card checkout is available. The checkout shows Visa, Mastercard, American Express, and Discover as accepted card brands. Your final total is shown before you place an order.